Terms & Conditions

1. Platform Ownership & Corporate Information

• Operating Entity: The Platform is solely owned and managed by ISWAP SMC-PRIVATE LIMITED, registered with the Securities and Exchange Commission of Pakistan (SECP).
• Corporate Identification: All legal rights, platform architecture, brand assets, and operational decisions reside under ISWAP SMC-PRIVATE LIMITED.

2. Nature of Service

iSwap.pk has two separate sides. The marketplace is an online classifieds directory and peer-to-peer (P2P) device negotiation system, alongside independent informational services — the Mobile Prices comparison directory, the Blog, and the Help Center. The iswap.pk store is where the Company itself sells new phones through the iswap.pk checkout.

The points below apply to the marketplace and informational services. They don't apply to the store: when you buy from the store, the Company is your seller, and the Store Policies listed above apply to your order.

• No Brokerage or Escrow Role: ISWAP SMC-PRIVATE LIMITED is not an agent, auctioneer, escrow provider, or broker in any trade, cash top-up, or barter agreement between users.
• Direct User Contracting: Any trade proposal, physical inspection, sale, or exchange is a direct contract executed strictly between the two involved users. We do not take possession, title, or custody of any listed hardware.
• Informational Services Are Separate: The Mobile Prices comparison content, Blog, and Help Center are provided for general reference and do not facilitate transactions (see Sections 11 and 12). A phone the store sells may show an Add to Cart option on its Mobile Prices page; that purchase is a store order.

3. Eligibility & Age Requirement

• Minimum Age: The Platform is intended for individuals aged 18 years or older. By registering or using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract under the Contract Act 1872 of Pakistan.
• Accuracy of Registration Details: You warrant that all information you provide during registration and while using the Platform is truthful, accurate, and kept up to date.
• Minors: We do not knowingly permit minors to register. If we learn that an account belongs to a person under 18, we reserve the right to suspend or terminate that account without notice.

4. User Accounts, Registration, Verification & Security

To access specific listing limits, posting allowances, and trade negotiation features on the Platform, Users must maintain an Active account status and fulfill quantitative platform engagement criteria.

• Mandatory Account Activation Requirement: To qualify for any tier progression, a user account must first be fully activated on the app via verified contact details (such as OTP mobile verification or Email verification). Unverified or inactive accounts remain strictly restricted.
• Registration Methods: You may register using an email address and password, or via Google Sign-In. Where a Google account is linked to an existing email/password account, we apply identity-verification safeguards (such as requiring your existing password) before completing the link, to prevent unauthorized account takeover.
• Phone Verification (OTP): Verifying your phone number via a one-time code (delivered by SMS) is required to unlock full trading, chat, and contact-reveal features.
• One Account Per Person: Each individual or legal entity may maintain only one active account, subject to Section 8 (Multiple Account & Tier Evasion) and Section 17 (Fraud Prevention & Blacklisting).
• Account Security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@iswap.pk if you suspect unauthorized access.
• Public Profile: You may choose whether your profile (name, photo, tier badge, and active listings) is publicly visible to other users. Certain information, such as a revealed phone number or WhatsApp contact, is only shared with another user when you choose to reveal it within a conversation.
• Deactivation, Reactivation & Deletion: You may deactivate your account at any time from your account settings and reactivate it by logging back in. You may also request permanent deletion of your account and associated data through account settings or by contacting us, subject to the retention exceptions described in our Privacy Policy (for example, records kept to resolve disputes, investigate fraud, or meet legal obligations).

5. Account Tiers & Qualification Criteria

Account Tier Qualification Criteria

Tier levels are awarded based on verified user activity and completed platform actions/trades:

• Bronze Tier (Default / Unlocked): Standard entry tier assigned upon initial account registration, before reaching the first activation threshold.
• Silver Tier (0–10 Score / Activity Points): Awarded upon initial account activation and achieving 0 to 10 completed score units. Unlocks standard active listing limits and basic trade proposal tools.
• Gold Tier (10–30 Score / Activity Points): Awarded upon reaching 10 to 30 completed score units. Unlocks extended active listing capacities, reduced posting cooldowns, priority trade notifications, and featured badge options.
• Platinum Tier (30–60 Score / Activity Points): Premium tier awarded upon reaching 30 to 60 completed score units. Unlocks maximum active listing limits, top-of-category display placement, verified trader status, and priority support routing.

• Tier Qualification & Secondary Verification: Progression to higher account tiers (Silver, Gold, Platinum) may require completion of secondary identity verification (e.g., CNIC verification, video verification, or official business registration checks).
• Future Transition to Paid / Premium Tier Subscriptions: Users acknowledge and agree that account tiers (Silver, Gold, Platinum) and associated privileges are currently provided as promotional or score-based features, but ISWAP SMC-PRIVATE LIMITED reserves the express right to convert, reclassify, or transition any or all tiers into paid, fee-based, or subscription-only premium models in the near future.
• Notice & Continuation of Service: Prior to the activation of paid tier requirements, ISWAP SMC-PRIVATE LIMITED will notify users via in-app banner, email, or updated Platform terms. Continued use of the Platform or maintenance of an upgraded tier following the effective date of price adjustments shall constitute full acceptance of the paid subscription terms. Users who opt not to pay applicable fees will automatically revert to a basic or free entry tier.

Full details of current tier thresholds and monthly ad allowances are published on our Seller Tiers page, which is incorporated into these Terms by reference and may be updated in line with Section 6.

6. Company Rights & Full Control Over Account & Ad Tiers

ISWAP SMC-PRIVATE LIMITED reserves the explicit, unilateral right to modify, manage, and control all aspects of account tiers and ad promotions at any time without prior individual consent:

• Modification of Tier Benefits & Thresholds: We reserve the right to alter, add, reduce, or redefine activity point thresholds, listing limits, badges, or perks associated with Bronze, Silver, Gold, or Platinum tiers at our sole discretion.
• Unilateral Fee Introductions & Rate Modifications: ISWAP SMC-PRIVATE LIMITED reserves the absolute right to institute new fees, modify subscription pricing, alter listing promotion rates, or restrict previously free features behind paid tier paywalls at any time. Initial access to free, promotional, or score-based tier upgrades does not grant a vested right or guarantee of perpetual free access to such features.
• Reclassification & Demotion: We reserve the right to downgrade, suspend, or revoke a user's tier status (e.g., demoting a Platinum or Gold account back to Silver or Bronze) without refund if the user violates platform rules, posts non-compliant devices, engages in fraudulent trade activity, or fails periodic identity re-verification checks.
• Tier Expiration & Renewal: Paid or promotional tier upgrades are granted for specific timeframes. Upon expiration, accounts revert to their baseline activity tier unless renewed under the active pricing structure.

7. Permitted (Legal) User Activities

Users in good standing across all active tiers are authorized to perform the following activities on the Platform:

• Genuine Device Swap & Sale Postings: Publishing advertisements for legally owned, authentic mobile devices with truthful hardware descriptions and verified PTA status within their assigned tier limits.
• Platform-Based Negotiations: Submitting and accepting Swap Offers (device-for-device proposals) and Cash Offers (differential cash top-up proposals attached to a listing) through statuses such as pending, countered, accepted, declined, cancelled, or withdrawn, to arrange fair device exchanges or sales.
• Secure Direct Messaging: Communicating with prospective swappers/buyers exclusively regarding legitimate product inquiries, condition checks, and meeting arrangements.
• Wishlist & Saved Listings: Saving listings to a personal wishlist for later reference; wishlist contents are visible only to the account holder.
• Community Contributions on Mobile Prices: Submitting price, specification, image, or link correction reports, and posting comments or photos on Mobile Prices device pages, subject to moderation as described in Section 11.
• Safety Verification Actions: Performing in-person IMEI verification via PTA's 8484 SMS/DIRBS portal, account log-outs, and factory resets during public meetups.

8. Express Prohibitions & Illegal User Activities

To maintain a secure marketplace and comply with Pakistani cybercrime laws, the following activities are strictly illegal on the Platform and will result in immediate termination:

• Fraud, Misrepresentation & Fake Listings: Posting deceptive listings, impersonating individuals or companies, or submitting fake trade offers with no intent to fulfill them.
• Scraping & Data Harvesting: Utilizing bots, web crawlers, scripts, or automated software to extract platform listings, user phone numbers, Mobile Prices data, Blog/Help Center content, or database records.
• Off-Platform Phishing & Spamming: Sending external links, malware, off-platform payment phishing demands, or commercial spam through internal messaging.
• Malicious Attachments & Content: Uploading files, images, or links containing malware, viruses, or exploit code through chat attachments, listing photos, profile photos, or Mobile Prices comments.
• Multiple Account & Tier Evasion: Creating duplicate, burner, or sock-puppet accounts to artificially farm activity points, bypass tier limits, circumvent previous IP or device bans, or manipulate barter terms.
• Reverse Engineering & Unauthorized Access: Decompiling or reverse-engineering the website or mobile applications, bypassing rate limits, reCAPTCHA, or other anti-fraud protections, or probing/scanning Platform infrastructure without authorization.
• Manipulating Community Content: Posting false or misleading price/specification reports, spam or fake comments, or engaging in coordinated report or review manipulation on Mobile Prices pages or user profiles.
• Abuse of the Reporting System: Submitting knowingly false reports against other users, listings, or comments in order to harass another user or gain an unfair advantage.
• Harassment & Defamation: Engaging in abusive language, threats, extortion, or extortionary review bombing against members or support staff of ISWAP SMC-PRIVATE LIMITED.

9. Comprehensive Classification of Illegal & Restricted Mobile Devices

ISWAP SMC-PRIVATE LIMITED maintains a zero-tolerance policy regarding non-compliant, altered, or stolen hardware. Under the Prevention of Electronic Crimes Act (PECA) 2016 and PTA DIRBS regulations, you explicitly warrant that you will NEVER list, offer, or swap:

• Stolen, Lost, or Blacklisted Devices: Handsets reported as lost or stolen on law enforcement databases or flagged on the PTA DIRBS portal.
• CPID / Software-Patched IMEI Handsets: Devices running patched IMEIs, CPID server bypasses, or software modifications that overwrite original factory IMEI numbers. (Passing off a patched phone as "Official PTA Approved" is strict fraud).
• Cloned or Duplicate IMEI Hardware: Phones carrying duplicate, cloned, or spoofed IMEI numbers sharing identity with other active cellular devices.
• Bypassed / Cloud-Locked Devices: Handsets with bypassed iCloud, Google FRP (Factory Reset Protection), MDM profile locks, or carrier network locks without owner authorization.
• Counterfeit & Replica Handsets: Fake, clone, or replica devices built to copy original manufacturer models (e.g., counterfeit iPhones or Galaxy S-series clones).
• Refurbished Devices with Fraudulent Claims: Devices containing low-grade, undisclosed aftermarket parts (e.g., non-genuine displays, bypassed battery health chips, or broken biometrics) advertised as "100% original."

10. User-Generated Content & License Grant

"User Content" means any listing text and photos, swap or cash offer messages, chat messages and attachments, meetup notes, wishlist data, Mobile Prices reports, comments and images, and profile information (including photos and bios) that you submit to the Platform.

• Ownership: You retain ownership of your User Content.
• License to Us: By submitting User Content, you grant ISWAP SMC-PRIVATE LIMITED a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, resize or compress (for example, automatically converting uploaded photos into optimized formats), display, and distribute that content solely to operate, promote, secure, and improve the Platform, including on the mobile applications and in search results.
• Your Warranties: You represent that you own or hold the necessary rights to the User Content you submit, and that it does not infringe any third party's intellectual property, privacy, or other rights, and is not unlawful.
• Duplicate & Fraud Detection: We may use automated image-matching technology to detect duplicate, stolen, or reused listing photos across the Platform for fraud-prevention purposes.
• Moderation & Removal: We reserve the right, but not the obligation, to review, edit, hide, or remove any User Content — including listings, comments, and price reports — that violates these Terms, without prior notice.

11. Mobile Price Comparison, Price History & User Reports

The Mobile Prices section provides brand and model catalog pages, specifications, image galleries, indicative price ranges, historical price timelines, and a device comparison ("vs") tool.

• Informational Purposes Only: Apart from the iswap.pk price of a phone the store sells, prices, specifications, and availability shown are compiled from public sources, retailer and dealer inputs, active marketplace listings, and user submissions, and are provided for general informational purposes only. They do not constitute a quote, offer, valuation, or guarantee of the actual market price, availability, or condition of any device.
• Not Purchase, Financial, or Investment Advice: Nothing on the Mobile Prices pages constitutes financial, investment, or purchasing advice. Users should independently verify current pricing, specifications, and device authenticity before relying on this information for any transaction.
• User Reports & Comments: Users may submit "Report an issue" corrections (e.g., wrong price, wrong specifications, wrong or missing photos, broken link, or other issues) and may post comments and photos on device pages. Submitted reports and comments are reviewed at our discretion and may be edited, hidden, or acted upon without notice to the submitter. We do not warrant the accuracy of any user-submitted content.
• Sourced Images & Third-Party Content: Device photos and specification data shown in the Mobile Prices directory may be sourced from manufacturers, retailers, distributors, official press materials, public product listings, or other third parties, and are used for informational and editorial comparison purposes. A rights holder who objects to the use of their image or content may request its removal under Section 26 (Third-Party Images, Content & Copyright Complaints).
• No Liability for Reliance: ISWAP SMC-PRIVATE LIMITED is not liable for any loss arising from reliance on price, specification, timeline, or comparison data displayed on the Platform.

12. Blog & Help Center

• General Information: The Blog and Help Center provide general articles, guides, and FAQs about mobile devices, the marketplace, and related topics, for general informational purposes only. They do not constitute professional, technical, legal, or financial advice.
• Ownership: All Blog and Help Center content, unless explicitly attributed to a third party, is the intellectual property of ISWAP SMC-PRIVATE LIMITED (see Section 25).
• Updates: We may add, update, correct, or remove articles at any time without notice.

13. Messaging, Meetup Scheduling & Location Data

• In-Platform Chat: Communication between users regarding listings must occur through the Platform's messaging system, which supports text messages, image attachments, typing indicators, presence/last-seen status, conversation archiving, and conversation deletion.
• Attachments: Uploaded chat images are automatically compressed and converted for delivery. Do not upload attachments containing unlawful, infringing, or malicious content (see Section 8).
• Location Sharing & Meetup Scheduling: Users may voluntarily share an approximate location or propose a meetup date, time, and map location within a conversation to arrange an in-person exchange. Location search is provided via a third-party mapping service; location details you choose to share are visible only to the other participant(s) of that specific conversation.
• Retention for Safety: We may retain chat messages, meetup proposals, and related metadata to investigate abuse reports, resolve disputes, and comply with lawful requests, even after a conversation is deleted or archived by a user, as further described in our Privacy Policy.
• No Off-Platform Circumvention: Do not use chat solely to redirect other users to off-platform communication or payment channels for the purpose of evading Platform safety and moderation features.

14. In-Person Meetup Safety Guidelines (Do's and Don'ts)

Physical meetings for device inspection and exchange are conducted solely between users. To maximize personal safety, users must adhere strictly to these operational guidelines:

15. Notifications & Communications Consent

• Channels: We may contact you via email, SMS, and push notifications for account verification (OTP codes), transactional updates (new messages, swap and offer status changes, price drops on wishlisted items), and — only where you have opted in — marketing communications.
• OTP & Transactional Messages: SMS one-time codes and essential account/security notices are transactional and cannot be disabled while your account remains active, as they are required for account verification and platform security.
• Preferences: You may manage your email, SMS, push, and marketing notification preferences from your account settings at any time.
• Mobile Push Permissions: On the Android/iOS applications, push notifications additionally require your device-level permission grant, which you may revoke at any time from your device settings.

16. Reporting, Content Moderation & Enforcement Actions

• User Reporting Tool: Users may report a listing, comment, or another user for reasons including spam, scam, inappropriate content, or harassment. Reports are reviewed by our moderation team.
• Enforcement Actions: Depending on the severity and history of a violation, we may take one or more of the following actions against an account, at our sole discretion and without prior notice unless required by law:
  • issue a formal warning;
  • place the account "on hold," restricting new submissions while existing listings and login access remain available;
  • shadowban the account, under which the account continues to function normally for its holder but its listings become invisible to other users;
  • suspend the account for a defined period; or
  • permanently ban the account and remove associated listings.
• Appeals: A user who believes an enforcement action was made in error may contact us via the Contact page to request a review.
• Escalation to Authorities: As stated in Section 9, activity involving stolen, cloned, or otherwise illegal devices, or other criminal conduct, may be reported to the National Cyber Crime Investigation Agency (NCCIA), PTA, or other competent authorities, together with relevant account and device logs.

17. Fraud Prevention, Device Fingerprinting & Blacklisting

• Risk Scoring: To protect the marketplace against fraud, multiple-account abuse, and listing manipulation, the Platform uses automated risk-scoring, which may include browser/device fingerprinting, IP-based signals, and behavioral analysis of listing and account activity.
• When This Applies: These signals are captured when you register an account (by any method, including Google Sign-In and Google One Tap), when you sign in, and when you submit a listing.
• Blacklist: We maintain an internal blacklist of device fingerprints and hashed contact identifiers associated with confirmed abuse, fraud, or policy violations. A blacklisted identifier does not prevent an account from being registered, but a new account created from it is flagged for our team's review, and a listing submitted from it may be automatically rejected, independent of any specific account ban. Because a device fingerprint can occasionally coincide for two unrelated users of very similar hardware, a fingerprint-only match is corroborated against other signals before it results in an automatic rejection, as further described in our Privacy Policy.
• Multi-Account Detection: Creating multiple accounts linked by shared device fingerprints, contact details, or behavioral patterns to evade tier limits, bans, or quotas is a violation of these Terms (see Section 8) and may result in action against all linked accounts.
• Regulatory Framework: This processing is a security function of the Platform, carried out on the basis of our legitimate interest in preventing fraud (and, for users in the EEA/UK, under Article 6(1)(f) GDPR), and on the basis of your consent to our Privacy Policy. The fingerprinting technique used is a standard, publicly documented one whose privacy implications are studied by the World Wide Web Consortium (W3C); it is used here solely as a first-party security signal, never for cross-site tracking or advertising. California residents have rights under the CCPA/CPRA with respect to this data. Full detail, including your rights and how to exercise them, is set out in Section 5 (Device Fingerprinting, Fraud Prevention & Blacklisting) and Section 11 (Your Rights and Choices) of our Privacy Policy.

18. Third-Party Services & Integrations

• Providers We Rely On: The Platform relies on third-party providers to deliver certain features, including without limitation: Google Sign-In and Firebase (authentication and push notifications), SMS delivery providers for OTP verification, transactional email delivery providers, cloud storage providers for images and files, Google reCAPTCHA (bot/fraud protection), and third-party location-search services used for chat and meetup location features.
• Their Own Terms Apply: These services operate under their own terms of service and privacy policies, which govern the portion of processing they perform. ISWAP SMC-PRIVATE LIMITED is not responsible for outages, errors, or data-handling practices of third-party providers beyond our reasonable control.
• reCAPTCHA: Certain forms on the Platform are protected by Google reCAPTCHA, and use of those forms is subject to Google's Privacy Policy and Terms of Service.
• Payment Applications Are Independent: Peer-to-peer payment or bank-transfer applications (e.g., Raast, IBFT, EasyPaisa, JazzCash) referenced elsewhere in these Terms are independent third-party services used directly between users; we have no relationship with, and assume no responsibility for, those providers.

19. Mobile Applications

• App Store Terms: iSwap.pk offers companion applications for Android and iOS. Use of the mobile applications is additionally governed by the terms of the applicable app store (Google Play / Apple App Store) through which you downloaded the app.
• Device Permissions: The applications may request device permissions (e.g., camera or photo library access for listing photos, push notifications, or location) which you may grant or deny through your device settings; denying certain permissions may limit functionality.
• Updates: We may release updates to the applications from time to time, including updates required for continued use. Continued use of an outdated version is at your own risk.

20. Advertising, Cookies & Analytics

The Platform may display third-party advertising and uses cookies and similar technologies for functionality and analytics. We record anonymized impression and view analytics on listings and Mobile Prices comparison pages to measure engagement and improve the Platform. Full details on the specific cookies we use, your choices, and how to change them are set out in our Cookies Policy; broader detail on advertising partners is in our Privacy Policy. Both form part of these Terms.

21. Absolute Disclaimer of Liability: Meeting Sites & Financial Transactions

Zero Liability for Meeting Locations

ISWAP SMC-PRIVATE LIMITED does not own, operate, monitor, endorse, or verify any physical location where users choose to meet. The choice of meeting venue is made entirely at the sole risk and discretion of the participating users. ISWAP SMC-PRIVATE LIMITED, its director, employees, and affiliates accept NO RESPONSIBILITY OR LIABILITY for any personal injury, loss, theft, robbery, physical assault, property damage, or dispute occurring at, en route to, or departing from a physical meeting site.

Zero Liability for Peer-to-Peer Financial Transactions

Any financial adjustments, differential payments (payhead / top-ups), or digital fund transfers (e.g., via Raast, IBFT, EasyPaisa, JazzCash, or physical cash) are conducted directly between users. ISWAP SMC-PRIVATE LIMITED handles no trade funds, operates no escrow services, and processes no peer-to-peer payments. ISWAP SMC-PRIVATE LIMITED assumes NO RESPONSIBILITY OR LIABILITY for fake payment receipts, bank transfer reversals, fraudulent digital transactions, cash counterfeits, unpaid trade top-ups, or payment disputes arising between members.

22. Financial Transactions, Tier Fees & Refunds

• Peer-to-Peer Transfers: All monetary swaps associated with a device trade are executed directly between users at their own financial risk.
• Promotional & Tier Fees: Fees paid to ISWAP SMC-PRIVATE LIMITED for account tier upgrades (Silver, Gold, Platinum) or value-added ad promotions (e.g., Featured Listings, Urgent Badges, Category Boosts) are strictly non-refundable once activated, even in cases of account suspension or demotion due to terms violations.
• Store Purchases: Payments, cancellations, returns, replacements and refunds for phones bought from the iswap.pk store are governed by our Shipping & Cancellation Policy, Returns Policy and Refund Policy, not by the rules above.

23. Limitation of Liability and Indemnification

"As-Is" Service: The Platform is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

Exclusion of Damages: To the fullest extent permitted under Pakistani law, ISWAP SMC-PRIVATE LIMITED, its sole director, officers, employees, and agents shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from:

• Fraudulent acts, misrepresentations, or theft by third-party users.
• Undiscovered hardware defects, altered software, or post-trade PTA blacklisting.
• Personal injury, financial loss, or safety incidents during physical meetups.
• Errors, omissions, or inaccuracies in Mobile Prices, comparison, Blog, or Help Center content, or in user-submitted reports and comments.
• Failure, delay, error, or data loss caused by third-party service providers described in Section 18.

Indemnification: You agree to indemnify and hold harmless ISWAP SMC-PRIVATE LIMITED from any claims, losses, liabilities, or expenses arising from your violation of these Terms or local laws.

24. Termination & Account Status Enforcement

ISWAP SMC-PRIVATE LIMITED reserves the unilateral right to suspend, place on hold, shadowban, demote tier status, terminate, or ban any account, listing, comment, or access to the Platform without prior notice for breaches of these Terms, illegal device activity, tier policy circumvention, fraudulent behavior, or violation of safety guidelines, as further described in Sections 16 and 17.

25. Intellectual Property

All platform branding, trademarks, trade names, logos, codebases, vector design assets, user interfaces, database structures, tier mechanics (Bronze, Silver, Gold, Platinum), Mobile Prices data compilations, Blog and Help Center content, and trade matching algorithms associated with iSwap.pk are the intellectual property of ISWAP SMC-PRIVATE LIMITED, except for User Content licensed to us under Section 10. No part of the Platform may be reproduced, republished, or used for a competing commercial service without our prior written permission.

26. Third-Party Images, Content & Copyright Complaints

Certain content displayed on the Platform — including device photos, logos, and specifications shown on Mobile Prices pages, and images referenced in the Blog or Help Center — may originate from manufacturers, retailers, distributors, official press kits, public product listings, or other third parties. Such material is used solely for informational and editorial comparison purposes. ISWAP SMC-PRIVATE LIMITED does not claim ownership over third-party trademarks, product images, or other proprietary material beyond what is reasonably necessary for that purpose, and all rights in such material remain with their respective owners.

Right to Request Removal: If you are a rights holder (including a manufacturer, retailer, photographer, or other third party) and believe your image, trademark, or other proprietary content is displayed on the Platform without authorization, or you otherwise object to its use, you may request its removal, replacement, or correction at any time.

How to Submit a Request: Email support@iswap.pk with: (a) identification of the work or content and the rights you hold in it, (b) the URL or location of the content on the Platform, (c) your contact details, and (d) a statement of your good-faith belief that the use is unauthorized or otherwise objectionable.

Our Response: We will review each request and, where appropriate, remove, replace, or disable access to the content within a reasonable time. This process applies equally to listing photos, profile photos, comments, blog images, and any other third-party-sourced material on the Platform, and is in addition to — not a substitute for — a rights holder's other legal remedies.

27. Relationship to Our Privacy Policy

These Terms should be read together with our Privacy Policy, which explains what personal data we collect and how we use, share, and protect it, including our use of cookies, advertising partners, and fingerprinting for fraud prevention. In the event of a conflict specifically regarding data handling, the Privacy Policy governs.

28. Modifications to These Terms

We may revise these Terms at any time. Material changes will be indicated by updating the "Last updated" date above and, where appropriate, additional notice via in-app banner or email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

29. General Provisions

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
• Entire Agreement: These Terms, together with our Privacy Policy and any tier or feature-specific notices referenced herein, constitute the entire agreement between you and ISWAP SMC-PRIVATE LIMITED regarding use of the Platform.
• No Waiver: Our failure to enforce any right or provision of these Terms is not a waiver of that right.
• Assignment: You may not assign or transfer your account or any rights under these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, internet or power outages, or governmental action.

30. Governing Law & Jurisdiction

These Terms shall be governed by, interpreted, and enforced in accordance with the laws of the Islamic Republic of Pakistan. Any legal action, dispute, or proceeding arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

31. Contact Information

For legal inquiries, tier subscription support, or reporting illegal devices regarding ISWAP SMC-PRIVATE LIMITED:

• Operating Entity: ISWAP SMC-PRIVATE LIMITED
• Address: Moh Ghulam Muhammad Tahir Abad, Near Nawaz Sharif Park, Gujrat, 50700
• Email: support@iswap.pk
• Official Website: https://iswap.pk
• You can also reach our support team any time via the Contact page.